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  2. Troubleshooting Information

Create a DxDiag File

A DXDiag, short for DirectX Diagnostic Tool, will provide information in diagnosing and troubleshooting issues related to graphics, sound, and performance.

To create a DxDiag file:

  • Press Win+ R to open a Run Dialog window.
  • Type "dxdiag" (without the quotation marks) and press enter.
  • If it asks you to check if your drivers are digitally signed, click either 'yes' or 'no' based on your preference.
  • Wait for the tool to gather information, it will pop open a window when it is complete.
  • Click on the "Save All Information" button
  • Save the file somewhere you can easily access (such as your desktop)

Check your graphics card and drivers in the file against the System Requirements. If you're still stuck, share the file when you ask for help on the Nightingale Discord.

Related articles

  • Find your Logs Find the log files that record what the game was doing when something went wrong.
  • Get Game Information Press F2 in-game to capture your character, realm and PC details while an issue is happening.
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